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Privacy Policy

Last updated: 28 March 2026

1. Who We Are

easyplans.online ("Easy Plans," "we," "us," or "our") operates as an authorized reseller of telecommunications and home security products and services offered by TPG and Telstra in Australia. We are not a telecommunications carrier or service provider. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following personal information:

  • Full name
  • Phone number(s)
  • Email address
  • Residential or business address and postcode
  • Service preferences and enquiry details
  • IP address, browser type, and device information (via cookies and analytics)

3. How We Collect Information

We collect information when you:

  • Submit a form on our website
  • Call our phone number (18) 0001 4365
  • Communicate with us via email, chat, or social media
  • Browse our website (through cookies and similar tracking technologies)

4. How We Use Your Information

We use your personal information to:

  • Assist you in comparing and selecting telecom and home security plans
  • Contact you by phone, SMS, or email regarding your enquiry
  • Share your details with partner providers (TPG, Telstra) to facilitate service connection
  • Improve our website and services
  • Comply with legal obligations

5. Sharing Your Information

We may share your personal information with:

  • TPG — for the purpose of setting up internet, phone, or related services
  • Telstra — for the purpose of setting up broadband, mobile, or home security services
  • Third-party service providers who assist us with website hosting and marketing
  • Government or regulatory bodies if required by law

We do not sell your personal information to third parties.

6. Cookies & Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and analyse site traffic. You can manage cookie preferences through your browser settings.

7. Consent to Contact

By submitting your details through our website or providing them over the phone, you consent to receiving communications from Easy Plans and our partner providers (TPG, Telstra) via phone calls, SMS, and email regarding the products and services you have enquired about. You may withdraw consent at any time by contacting us.

8. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, in accordance with the APPs. However, no method of transmission over the internet is 100% secure.

9. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Complain about a breach of the APPs

To exercise these rights, contact us at info@easyplans.online.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy, please contact us: